06 Seating Reservations

ATTENTION:
WE ARE NOW HIRING FOR THE 2022 SEASON!

Transcript

In this module, we’re going to talk about seating reservations. There are several ways to get to seating reservations. The first way is via the menu, you can come to rentals and then reservations. You can also click this red button here for reservations, or you can select a pre-defined location set and set from there. I’m going to do that for this first one.

So clicking Y2, I can click reservation and then it brings me to the reservations list. We have two reservations in queue. We have one that’s a credit card that’s been paid and one that is cash that has not been paid. Let’s go ahead and process the credit card one first. It shows me all of the customer’s information so that I can verify that it is them.

I also have this button here to view orders, which would take me directly to their credit card order. Below, I can see their rental items, the dates in which they have the rentals and how many sets or extra umbrellas or chairs they may have rented. Below that, I’m shown the total prepaid amount. After I verify this information with the client, I then click “Seat Customer”. From here,

If I go to my south side, you’ll notice that Y2 is already preselected. I can then ask the customer whether they would like the other set to be a G2 or B3. The customer selected B3 so I can select that and then click continue. The customer has now been seated. I can clear out this notification.

Next, we’re going to take a look at seating a cash payment. When I click on the button, I’m brought to the same window. I have the same options I did before to verify their information as well as see any orders that are attached to this. Below all of the order information, I can see the total due amount. In this case it’s $140.

You’ll notice that this “collect cash then seat customer” is red, indicating that I must collect cash first before allowing them to sit. I will then click the button to seat them. In this case, they want to sit pretty far away, so I’ll scroll down to the bottom and I will seat them with my two seats here in G 14 and Y 14.

Another feature here is that I cannot overextend my seats. If I try to select another one, say, a third seat, it will not let me. It tells me I have selected too many sets. Conversely, I cannot continue unless I’ve selected the appropriate amount. In this case, I would need to select two sets. One set is not enough. I’ve now sat that customer.

There is another possibility for reservations; Let’s take a look at that now. This order consists of actually two orders and not one. If I open this up, you’ll notice that if I view orders, the customer has created one order with a credit card and another one with cash. At the bottom, it’s going to show the total amount that they’ve prepaid, which in this case was $75.

And then the total due amount also $75. In this case, I would need to collect $75 from the customer, and then they can be seated. This will not happen often, but it is a possibility, and we want to make sure that you’re aware of it. When you seat these customers, you’ll actually be seating both orders. In this case, I now need to select four sets; So I can come down here and I’ll set four sets between B7 and B8.

Now that they’ve been seated, you’ll notice that if I come down here to be B7 and B8, it shows one order. However, this is actually two orders. If I click on it, it’s going to show me the most recent. Then if I go to payment, it will show me any other related orders. So this will then link me to the cash order. In the next module, we’re going to talk about reordering, relocating, and extending a user’s stay.

Let’s get to it.

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